Contact us
Call or text +1 (909) 726-0421. Text your name and order number.
Monday–Friday · Replies within one business day.
Call or text +1 (909) 726-0421. Text your name and order number.
Monday–Friday · Replies within one business day.
Your privacy and personal information is very important to us.
We will not disclose any of your personal information to anyone unless it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defends its legal rights.
We won’t trade, rent or sell email addresses to other parties. We do collect email addresses that are given to us through our optional mailing list request forms and from online orders. If you’ve given us your email address, we may contact you with news about new products, services or upcoming events and promotions. If you choose to opt out of these mailings, you may do so at any time.
We do not trade, rent or sell postal addresses to any other parties. Postal addresses are only collected to ship orders and retained for contacting individuals with a question or information regarding their order.
We don’t trade, rent or sell telephone numbers to anyone. Telephone numbers are only used for contacting people with questions or information about their orders.
We collect, in aggregate form only, the domain names of visitors to our site, as well as statistics about our sales, traffic patterns and related site information. These statistics include no personally identifying information and are used for marketing, sales reporting or improving the design of our website.
When you visit from a campaign, referral, affiliate link, or social post, we may store limited source details such as allowed UTM parameters, referral codes, product landing page, and checkout page with your draft or completed order. We use browser local/session storage to keep that source context through checkout, and we use services such as Meta Pixel and Klaviyo for site analytics and lifecycle messaging.
All products sold by Zhuo Yue Labs are intended strictly for laboratory research purposes only. They are not intended for human consumption, medical use, or diagnostic purposes. By purchasing, you acknowledge that these products have not been approved by the FDA for human use.
The buyer represents that they are at least 18 years of age and are affiliated with a laboratory, institution, or research facility. You agree that you have the necessary knowledge and equipment to handle these materials safely.
Zhuo Yue Labs shall not be held liable for any damages—direct, indirect, or incidental—resulting from the misuse of these products. Use in any manner inconsistent with research purposes is strictly prohibited and at the user's sole risk.
Accuracy: We are not responsible for incorrect shipping addresses provided at checkout.
All Sales Are Final: Zhuo Yue Labs does not accept returns or exchanges.
Damaged Items: Once a package leaves our facility, the carrier assumes responsibility for transit. Products damaged in transit are not eligible for a refund.
Missing Items: If an item is missing, contact us within 24 hours of delivery. We do not offer refunds for missing items, but after review we can ship a replacement for the missing component at no additional cost.
Lost Shipments Without Insurance: If shipping insurance was not purchased at checkout, Zhuo Yue Labs is not responsible for shipments lost or stolen in transit.
Lost Shipments With Insurance: If shipping insurance was purchased and the carrier confirms the package is lost, we can cover a reshipment or provide another resolution.
COA Verification: To verify the Certificate of Analysis for your batch, visit zhuoyuelab.com/view-purity.
Seized Packages: Buyers are responsible for knowing their local laws. We are not liable for packages seized by customs or local authorities.
Call or text +1 (909) 726-0421. Text your name and order number.
Monday–Friday · Replies within one business day.
Call or text +1 (909) 726-0421. Text your name and order number.
Monday–Friday · Replies within one business day.